Lumino Support

Need help with Lumino? Contact us by email: [email protected].

What to Include

• Your role: principal, teacher, or parent.
• The school/class name and the student name if the issue is about a student record.
• A short description of what happened and what you expected.
• A screenshot when it is helpful and safe to share.

Common Areas

• Invites and account access.
• Attendance, leave requests, classroom records, homework checks, and exam scores.
• Tuition notices, payment records, and parent communication.
• Feedback about bugs or confusing screens.

中文支持

如果你在使用 Lumino 时遇到问题，请发邮件到 [email protected]。 邮件里请写清楚你的身份（校长、老师或家长）、学校/班级、相关学生姓名、遇到的问题，以及方便的话附一张截图。